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Repairs

We’re committed to providing an excellent repairs service that is quick and efficient.

Two men from Ian Williams looking at a clipboard.

Log a repair

Let us know if something is broken or not working as it should.

Log a repair

A person using tools to repair a shower tap.

Emergency Repairs

Some repairs cannot wait. Find out which repairs are emergency repairs and the timeframes for these works to be carried out.

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Damp, Mould and Condensation

Damp and mould can cause serious issues if left untreated. Find out what damp, mould and condensation are, how to prevent them, and what to do if you find damp and mould in your home.

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Rechargeable Repairs

In some cases, you will have to pay for repairs that we carry out. This may be when we have to fix something we're not responsible for or that you have broken, or you repeatedly miss repair appointments.

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A maintenance worker from Ian Williams, carrying a ladder and a tool bag, stands beside a branded service van. The van features logos for Ian Williams and North Star Housing Group, highlighting their partnership.

Repairs Guidance

Useful information and advice about repairs including what our responsibilities are as your landlord and what yours are as a tenant.

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Want to give feedback on our repairs service?

Let us know so that we can keep improving our service for all customers.

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Relevant Policies

Repairs and Maintenance Policy

This policy sets out North Star’s overarching approach, responsibilities and service commitments for delivering a responsive repairs and maintenance service to customers and leaseholders. It applies to repairs for individual homes and to communal areas and shared building elements.

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