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Our Performance

We aim to be as open and honest about our performance as we can. See how we're doing.

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Annual Report & Financial Statement

Our audited accounts are available within our annual financial statements.

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A smiling woman wearing a headset sits at a desk in a bright office, working on a computer with two large monitors. She is wearing glasses and a striped shirt, and appears to be in a customer service or support role. A water bottle, two smartphones, and a coffee mug are visible on the desk. The setting looks professional and friendly.

Monthly Performance & Satisfaction Report

We aim to provide excellent, timely, cost effective and relevant services across all that we do. See how we’re doing here.

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Tenant Satisfaction Measures (TSMs)

In April 2023, it became law for landlords to report Tenant Satisfaction Measures (TSMs) to the Regulator of Social Housing. TSMs are a way of measuring how well landlords are looking after homes and helping their tenants.

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Four women are working at their desks in a bright, modern office. They are using desktop computers and appear focused and engaged. One woman is wearing a headset, and others are smiling and interacting. Office supplies, mugs, and documents are neatly arranged on the desks. A green sign on one desk displays the words "Creative, Courageous, Connected," reflecting North Star's values.

Social Value Report

‘Social Value’ is the value to our customers and communities in addition to what we do alongside a good quality, safe and secure home.

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Environmental, Social and Governance (ESG) Report

Our ESG report outlines the work we have done over the past year to build and maintain sustainable, comfortable homes, to support and promote inclusion within our organisation and communities, and how our governance helps us achieve our goals.

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Value for Money

‘Value for money’ at North Star means much more than simply reducing costs. We are committed to investing in our communities beyond bricks and mortar.

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Annual Complaints Report

When customers are unhappy, they can make a complaint. This summary shows last year’s complaints, how we responded, and what we’re doing to improve. We share this with our Board and customers to be open and show how complaints help us deliver better services.

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