Health & Safety at Home

Your safety is really important to us. We work hard to make sure your home is a safe and healthy place to live.

Every year, we spend over £775,000 making sure gas, electrical, fire, asbestos, and water safety checks are carried out properly.

Our Responsibilities

We make sure every North Star home is safe by:

•    Completing regular gas, electrical, fire, water, lift, and asbestos safety checks.
•    Fixing any safety issues quickly and keeping accurate records of all work carried out.
•    Training our staff and contractors to follow strict health and safety procedures.
•    Inspecting and monitoring homes to prevent problems before they happen.
•    Responding to damp and mould reports in line with Awaab’s Law timeframes.

North Star is overseen by the Regulator of Social Housing, which ensures we meet national safety standards and respond properly to customers’ concerns.

How We Keep Homes Safe

We look after the main safety areas in every property:

• Gas Safety - Annual safety checks by Gas Safe registered engineers.
• Electrical Safety - Full inspection at least every five years, with any repairs completed quickly. Customers will get a copy of the certificate as per the current regulations. 
• Fire Safety - Maintenance of alarms and fire doors.
• Water Safety - Routine testing and treatment to prevent Legionella bacteria.
• Asbestos Safety - Safe management and monitoring where asbestos is present.
• Lift Safety - Routine testing and servicing of passenger and platform lifts.

We track all safety work through our compliance systems to make sure everything is completed on time and meets our standards.

We use trained, qualified contractors to complete regular checks and servicing, and our Compliance Team works closely with them to make sure everything is done to a high standard and on time.

Emma Speight, our Executive Director of Assets and Growth, is responsible for making sure North Star meets all health and safety requirements.

How You Can Help

You can help keep your home and building safe by:

•    Allowing access for safety checks and repairs.
•    Reporting problems such as leaks, damp, or broken smoke alarms straight away.
•    Keeping escape routes and communal areas clear of any items.
•    Following safety advice and guidance provided by our team.

If you are ever worried about the safety of your home, please contact us immediately.